If you have to pay an increased transport fee on board of the train, you must pay it immediately. Otherwise, the amount may be increased again.
If you would like to contest the increased transport fee:
- Pay attention to the short deadlines for lodging an objection. The deadlines are usually stated on the receipt you received or on the railway company’s website.
- Gather evidence to defend yourself.
- Contact the railway company for which the inspector who requested the increased transport fee works. Please note: This ist not always the railway company that sold the ticket to you or the owner of the train – especially on international journeys.
- Once you have checked that it is suitable for this kind of problem, use the railway company’s online form.