Your rights:

 

If you have to pay an increased transport fee on board of the train, you must pay it immediately. Otherwise, the amount may be increased again.

 

 

 

Our advice:

 

If you would like to contest the increased transport fee:

 

 

• Pay attention to the short deadlines for lodging an objection. The deadlines are usually stated on the receipt you received or on the railway company’s website.

 

• Gather evidence to defend yourself.

 

• Contact the railway company for which the inspector who requested the increased transport fee works. Please note: This ist not always the railway company that sold the ticket to you or the owner of the train – especially on international journeys.

 

• Once you have checked that it is suitable for this kind of problem, use the railway company’s online form.