You are entiteld to compensation and assistance.
The amount of the compensation is:
- 25 % of the ticket price, if you arrive at the destination station with a delay of 60 to 119 minutes.
- 50 % of the ticket price, if you arrive at the destination station with a delay of 120 minutes or more.
Good to know:
Some railway companies offer compensation for delays as short as 30 minutes. Inform yourself.
The railway company is not obliged to pay any compensation if the delay is due to the following reasons: extraordinary circumstances (extreme weather conditions), fault on the part of the passenger, behaviour of a third party (sabotage, persons on the track, etc)
If you have been rebooked free of charge by the railway company, you cannot claim reimbursement of the ticket price.
There is no entitlement to reimbursement of consequential costs incurred as a result of the delay at your destination (rental car, overnight accomodation)
If the train is cancelled and if you have not been rebooked within one hour, these are your rights:
- Meals and refreshments, in reasonable relation to the waiting time, if they are available on the train or in the station, or can reasonably be supplied.
- Hotel accomodation and transport between the railway station and place of accomodation if an overnight stay becomes necessary, where and when it is physically possible. If a hotel accomodation is necessary, the railway company can limit the duration of accomodation to a maximum of 3 nights due to the following reasons: Extraordinary circumstances (extreme weather conditions), fault of the passenger, behaviour of a third party (sabotage, persons on the track).
Ask the railway company or the station manager for help to find a hotel accomodation prior to booking the hotel yourself.