You are responsible for your own luggage if you are on board of the train or staying in a train station. Therefore, you cannot claim compensation from the railway company, if the luggage is damaged or stolen. The railway company can only be hold responsible for the luggage which was shipped.
- Attach a luggage tag to your suitcase and hand luggage. Write your name, your address and your phone number in a hidden address field that cannot be read from the outside. Depending on the country, a suitcase or a piece of hand luggage which cannot be identified may be destroyed.
- Take a photograph of the suitcase itself and its content. This may help to identify your suitcase, if it was lost or forgotten on the train.
- Avoid valuables (laptop, money, jewellery) in the suitcase if you have to leave it out of sight.
- Keep an eye on your luggage during stops.
- If you are travelling internationally, ask the customs authorities about your rights and obligations as a traveller, particularly with regard to the quantities you are allowed to carry (cigarettes, alcohol, etc).
- If you have forgotten a piece of luggage on the train, contact the lost and found service at your terminal station.
In case of theft:
- File immediately a complaint with the police.
- Check the terms and conditions of your credit card or of your travel insurance or of your home contents insurance. They may be able to cover the loss.