Your right to refund:
If you do not travel, you are entitled to a refund of your ticket within 30 days of your request.
If the cancellation occurs during the journey, with a connection, you are also entitled to a free return to your place of departure from there.
Please note: If your tickets have been refunded, you are not entitled to compensation.
Your right to assistance:
- meals and drinks in reasonable quantities, taking into account the actual delay,
- accommodation if re-routing is not possible on the same day,
- a means of informing your relatives if the train delay prevents continuation of your journey on the same day.