If you missed one of the connections because of a previous train delay, you can request :
- to be re-routed on another train as soon as possible at no extra cost ;
- compensation of 25% of the ticket price if you arrive at your destination less than 2 hours late or 50% of the ticket price for a delay of 2 hours or more, unless the train delay is due to exceptional circumstances (extreme weather conditions, a person on the tracks, etc.) ;
- to be reimbursed if you cancel your journey. The refund must be made within 30 days of your request.