Your rights at departure and during the journey :

If the train is announced to be more than 60 minutes late at departure, you are entitled to

• meals and drinks in reasonable quantities, taking into account the actual delay,
• accommodation if continuation of the journey is not possible on the same day,
• a means of informing your relatives if the train delay prevents continuation of the journey on the same day,
• transport by another means (e.g. taxi, bus) to the nearest station if the train is permanently stopped in the middle of the track.

Please note! Accommodation may be limited to 3 nights if the train delay is due to extraordinary circumstances (bad weather, damage caused by a third party, etc.), the fault of the passenger or the behaviour of a third party (with the exception of other transport companies or railway undertakings).

Our advice:

Ask the railway undertaking for assistance and at the station before taking the initiative to book accommodation yourself.

Your rights on arrival:

If you arrive at your destination with a delay :

• between 60 and 119 minutes late in relation to the originally scheduled time, you are entitled to compensation of 25% of the ticket price;
• of 120 minutes or more, you are entitled to compensation of 50% of the ticket price.

Good to know: some railway undertakings or countries may provide compensation from 30 minutes of delay onwards. Ask for more information.

Please note:

• You cannot claim a full refund once you have boarded the train, even if it arrives late (except for commercial provisions specific to each railway undertaking).
• Compensation is not due if the railway undertaking can prove extraordinary circumstances or if the delay in arrival is the fault of the passenger or a third party (people on the tracks, sabotage, etc.).
• You cannot claim automatic reimbursement for services lost at your destination as a result of the delay (accommodation, other transport tickets, etc.). However, this type of loss can be claimed in court as damages if it can be justified and if the delay is not due to extraordinary circumstances.