Train tickets can be bought at stations and on the internet. It is also possible to buy your ticket on the train, but often at a higher price.

If you are travelling to several EU countries, you can buy your tickets from one or more carriers, depending on the country you are visiting.

Your rights:

If your travel involves more than one train journey, depending on the railway undertaking(s) and how you bought your tickets, your rights in the event of a train cancellation or delay may be different (see the specific questions on train cancellation or delay).

If your trains are on time but you still miss your connection, the railway undertaking(s) cannot be held responsible. They are therefore under no obligation to refund you for the missed train or re-route you on another train free of charge.

Our advice:

• If you are buying online, check the website where you want to book: is it the transport company’s website? Or a booking platform? Or a travel agency? Buying through an intermediary may involve additional costs.
• When buying your tickets, whether on the railway undertaking’s website or on a booking platform, make sure that there are sufficient connection times, especially if you have to change stations in a major city or if you are travelling with a lot of luggage or young children. Travel times can vary greatly between the modes of transport used for the connection (subway, taxi, etc). It is usually calculated at the fastest (subway in general) by the railway undertakings.