The luggage you take on the train remains under your sole responsibility throughout the journey and at the station. There is no compensation due by the railway undertaking in the event of theft, for example. The company is only liable if your luggage is checked in (transported via a delivery service they work with for example) or if it is damaged in an accident.
- Before departure, carefully label your suitcases and hand luggage: In France for example, any suitcase that is not identifiable may be destroyed without a right for compensation. Also remember to take a photo of the contents of your suitcase, which will facilitate identification if it is lost or forgotten on the train.
- Avoid valuables in your luggage, as it might be placed out of your sight.
- Keep an eye on your luggage during stops.
- If you are travelling cross-border, ask the customs authorities about the rights and obligations of travellers within the EU, particularly with regard to the quantities allowed for the transport of certain products (cigarettes, alcohol, etc.).
- If you have forgotten an object on the train, contact the lost and found service at the terminal station.
In case of theft:
- File a complaint with the police.
- Remember to contact your bank card insurance if it covers theft or your travel insurance if you have one.