If you have a complaint about a train journey (with the exception of fines), you must:
- contact the railway undertaking within 3 months, ideally on the form which must be provided on its website. The railway undertaking then has 1 month to respond to your complaint.
- If the complaint cannot be resolved directly, you can refer the matter to the ADR (alternative dispute resolution body) the company is subject to. Read more on the ECC-Net website.
For more information, contact the European Consumer Centre of your residence country .